Privacy Policy


Privacy policy Thermia d.o.o. from Buzin, Buzinski prilaz 2 – 10010 Zagreb protects the privacy of its clients and takes care of their personal data in pursuance of the General EU Regulation on Personal Data Protection 2016/679 / EC (Regulation) and the Law on the Implementation of the General EU Regulation on Personal Data Protection. Privacy policy Thermia d.o.o. undertakes to process personal data exclusively in accordance with the principles of the Regulation.

Personal information:

According to the Regulation, personal data are – all data relating to an individual whose identity has been established or can be established (“respondent”), and an individual or respondent as the Regulation calls him, whose identity can be established is a person who can be identified directly or indirectly.


According to the Regulation, processing means – any procedure or set of procedures performed on personal data or on sets of personal data, whether automated or non-automated means such as collection, recording, organization, structuring, storage, adaptation or modification, retrieval, inspection, use, disclosure by transfer, dissemination or otherwise making available, harmonization or combination, restriction, deletion or destruction.

Data collection:

Thermia d.o.o. collects only personal data that the customer enters independently. Data is collected by registering for the use of the web shop and through available web forms for receiving notifications (newsletters), chat applications or contact with employees of Thermia d.o.o. Data collection is necessary for the provision of web shop services, payment and delivery of purchased goods and services, and they are collected based on the terms of use.

By creating and managing an account, data is collected (name, surname, e-mail address, postal code, place, address, telephone number)

Information collected when creating an account on the website of Thermia d.o.o. are used in the following ways:

  • We use the name, surname, e-mail address to identify the user and re-access the online store.
  • We use the e-mail address to contact you in the event of an unfinished purchase of a product, to send information about the availability of the product you want to buy
  • We use the name, surname, e-mail address, telephone number, postal code, place and address to process and track the order, including delivery of the product to the specified address
  • We use name, surname, e-mail address, telephone number to manage disagreements regarding the purchase

We collect some information automatically – you can read more in the web cookies section

Purpose and insight:

Personal data is used exclusively for the aforementioned purposes and will be available to external data processors during the processing process. External executors are renowned organizations from the EU that Thermia d.o.o. hires to perform externalized functions, namely bookkeeping, equipment hosting, administration, logistics preparation with suppliers and delivery. In addition, based on legal obligations, personal data will be made available to representatives of the competent legal authorities.

Web cookies:

Our sites use standard web cookies. These are small pieces of code that your browser automatically executes, and they are needed to adequately display the content of the pages on all devices, and without them the use of the pages would not be possible. The information collected in this way is information about your browser and is used to remember your location on the pages in case the session is terminated, to track user movements to improve the functionality of the pages and to improve your user experience.

The cookie that accompanies your session remains active for 45 minutes or until the internet browser is turned off.

The cookies we set to improve your user experience and which allow you to adjust the display settings on the online store page remain active for 12 months or until deleted from the browser.

In addition to these standard cookies, we also use Google Analytics cookies, which track your behavior on the site. These cookies store information about the ways in which visitors use the website, including the number of pages displayed, where visitors come from and the number of visits, all in order to simplify the use of our pages and ensure the best experience for you. You can find more information about them at

Please note – web cookies can be deleted using your browser settings, and instructions on how to remove them can be found by using the ‘Help’ function in your browser or on the browser manufacturer’s website.

Further information on what web cookies are, what they are for and how to remove them from the most common browsers can be found at

Storage and protection:

Personal data will be stored and processed within the legal deadline.

Thermia d.o.o. implements adequate safeguards to protect data, but cannot guarantee the protection of any information during transmission to or from the Website and cannot be held liable for the actions of any third party receiving such information. We always do our best to protect your personal information and after we receive it through strict procedures and security features we strive to prevent unauthorized access to the information. As the transmission of data via the Internet is not completely secure, we cannot guarantee the security of the data sent to our site. You make each transfer as such at your own risk.

Please note that no website is 100% secure, we strive to fully protect your information, but we cannot guarantee complete security. In addition, no computer is 100% safe from hacking or unwanted downloads, and we recommend that you use all available measures to secure your own computer and browser.

In accordance with the General EU Regulation 2016/679 / EC of 27 April 2016, Thermia d.o.o. does not allow registration of persons under 16 years of age. Therefore, no part of this Website is designed to attract people under the age of 16.

Respondents’ rights:

Respondents have the right to information, correction of personal data, their deletion and withdrawal of consent.

Information, correction, deletion – in order to exercise your right to information, correction of incorrect data or their deletion, please contact us by e-mail: or tel: 031 634 000. Your request will be resolved as soon as possible .

Correction – In order to change the incorrect information, log in to your account and make the necessary changes yourself.

Deletion – to request the deletion of your personal data, please contact or tel: 031 634 000. Please note that although you have requested deletion, we will only delete data that we do not have to keep under contractual and legal obligation. Your request will be resolved as soon as possible.

Export of data in standard format – at the request of the respondent, we will as soon as possible export all your personal data that we store in xml format, and deliver them to the client by e-mail or mail.

Withdrawal of consent – if you no longer wish to receive our newsletter, simply click on Unsubscribe at the bottom of the newsletter

Resolving misunderstandings or additional issues:

To resolve possible misunderstandings or ask additional questions, please use mail or tel: 031 634 000.


For all additional questions you can contact us at:

Thermia d.o.o.

Buzin, Buzinski prilaz 2 – 10010 Zagreb


Phone: 031 634 000